Privacy Policy

Last Updated: 21st January 2025 

At ARC ("we," "us," or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [arclondon.uk] (the "Site"). By using our Site, you consent to the data practices outlined in this policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information
When you visit our Site or interact with certain features (such as signing up for a newsletter, submitting a contact form, or making a purchase), we may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Billing information (if applicable)

  • Other data you voluntarily provide

b. Usage Data
We may automatically collect information about how you use the Site, including:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the Site

  • Referral/exit pages

  • Location data (if enabled by you)

c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience and gather information about how you use our Site. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our Site

  • To personalize your experience

  • To communicate with you, including responding to inquiries and sending promotional materials (if you have opted in)

  • To process transactions (if applicable)

  • To improve the functionality and user experience of the Site

  • To analyze Site usage and trends

  • To comply with legal obligations

3. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our business and providing services to you, such as:

  • Hosting providers

  • Payment processors (for transactions)

  • Email marketing services

  • Analytics providers

These third parties are contractually obligated to keep your information confidential and secure. We may also disclose your information if required to do so by law or in response to valid legal requests.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal data, including:

  • The right to access, correct, or delete your personal information

  • The right to withdraw consent to our use of your data

  • The right to object to certain processing activities

  • The right to request a copy of your data in a portable format

To exercise any of these rights, please contact us at [your email address]. We will respond to your request within the timeframes set out by applicable law.

6. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected personal data from a child under 13, please contact us immediately, and we will take steps to remove the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Richards Property Consultants Limited
tr@arclondon.uk
Kit Cat House, 9 Holly Bush Steps, Hampstead, London, NW3 6UZ